Western Pennsylvania BBB Blog

Welcome to the blog of BBB® Serving 28 Counties in Western Pennsylvania. BBB has started this blog for businesses and consumers to share thoughts, comments, tips and the latest happenings in the world of BBB. For more information about BBB, please visit our main website at www.pittsburgh.bbb.org


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Opinions and contributions below are provided by Amy of the Western Pennsylvania BBB.
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by Amy

Beginning Sept. 1, many of those bothersome prerecorded telemarketing calls will be a thing of the past.

The Federal Trade Commission announced today that it is banning robocalls to consumers, unless the telemarketer has obtained permission in writing from consumers who want to receive such calls.

“Over the past several months, the FTC has taken action against companies that employ robocalls. This new regulation will help protect consumers from pre-recorded sales pitches, solicitations, and malicious marketing,” said Warren King, BBB President.

After September 1, sellers and telemarketers who transmit prerecorded messages to consumers who have not agreed in writing to accept such messages will face penalties of up to $16,000 per call.

The rule amendments do not prohibit calls that deliver purely “informational” recorded messages – those that notify recipients, for example, that their flight has been cancelled, an appliance they ordered will be delivered at a certain time, or that their child’s school opening is delayed. In addition, calls not covered by the TSR – including those from politicians, banks, telephone carriers, certain healthcare messages and most charitable organizations – are not covered by the new prohibition.



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