Pittsburgh, Pennsylvania – July 16, 2012 - Gasoline prices have dropped for the 10th week in a row and are closing in on $3.50 a gallon, according to AAA. This just may be the perfect time for a road trip! Your Better Business Bureau recommends tips for renting a car without breaking the bank.
In 2011, BBB received 3,773 complaints against the auto renting and leasing industry on a national basis. Many of these complaints were a result of billing and contracting issues. When it comes to navigating the rental car process, there many little details that oftentimes leave consumers confused as they eagerly wait to get on the road.
“Even though you’re excited to hit the road, take the time to inspect the car and ask questions,” notes Warren King, president of the Better Business Bureau of Western PA. “Car rentals can make any trip easier, but make sure you know your options, such as additional add-ons, before signing on the dotted line.”
BBB recommends the following tips to avoid overspending when looking to rent a car:
Shop around and lookout for hidden charges. There are several different budget travel websites that can give a good scope of what’s out there price wise. Make sure to follow-up with the rental car websites directly to see if you can snag an even cheaper rate. Always remember though, if the deal sounds too good to be true, it probably is. Do not fall for the low-ball offer and make sure to always clarify which taxes, surcharges and other fees you will be expected to pay. Many states have additional fees for drivers under age 25 or for multiple drivers.
Opt for a smaller car. If you are traveling solo or don not need a lot of leg room or trunk space, go for the smaller car. Oftentimes, the salesperson will steer you in the direction of an upgrade for “only a few extra dollars” because the smaller economy cars are in high demand – just say no, and stick to the smaller car (or smile politely and ask for a free upgrade).
Ask lots of questions. Make sure that you understand where the “unlimited mileage” rates apply. Some rental car companies have restrictions and only apply the mileage to certain states.
Gas up and be on time. Many times, car rental companies will ask if you want to prepay for gas – it’s not always necessary and it’s rarely the best deal. Don’t forget to refill the tank before returning the car, and make sure to return on time. Some rental car companies will charge an extra day for being late – make sure to know their policy for early and late returns, and call if you get stuck in traffic.
Bring your own car seat and GPS. If you are going to be traveling with children or fear that you could get lost, make sure to bring your own car seat and GPS. No need to pay for the daily fee for these items if you have them at home.
For more helpful consumer tips you can trust, to research a company’s Business Review or find an Accredited Business, visit www.bbb.org.
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About the BBB System
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business BBB Reliability ReportsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. The first BBB was founded in 1912. Today, 116 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than 4 million local and national businesses and charities. Please visit www.bbb.org for more information about the BBB System.
